# Frequently Asked Questions

Everything you need to know about working with Synapis. Can't find what you're looking for? Reach out to our team.

## Getting Started

### What is Synapis?
Synapis is a team of AI specialists who design, build, and maintain intelligent automation solutions for businesses. We work with you to understand your operations, identify where automation creates the most value, and implement workflows that handle the manual work so your team can focus on what matters. When off-the-shelf tools are not the right fit, we also train custom models on your data using our own machine learning platform.

### Who is Synapis for?
Synapis works with businesses of all sizes and industries that want to reduce manual work, improve efficiency, and make better use of their data. You don't need to be a tech company — if you have repetitive processes, time-consuming tasks, or decisions that rely on data, we can help.

### Do I need any technical knowledge to work with you?
None at all. We handle the entire technical side. You bring the business knowledge — your processes, your goals, your data — and we take care of the rest, from design and build through to deployment and ongoing maintenance.

### What does working with Synapis look like?
We start with a free discovery call to understand your business and identify the best opportunities for automation. From there, we design a tailored solution and present it with a clear delivery timeline. We only begin work once you approve, and you start paying only after the workflow goes live in your environment.

## Our Services

### What kinds of automation do you build?
We cover a wide range — from content creation, customer support, and internal process automation to document extraction, social media management, and predictive analytics. If there is a manual, repetitive process in your business, there is a good chance we can automate it.

### Can you integrate with the tools and systems we already use?
Yes. We build automations that connect directly into your existing stack — whether that's your CRM, email platform, databases, or internal tools. You don't need to change how your business operates; the automation fits around you.

### What is the difference between workflow automation and custom-trained models?
Workflow automation connects and orchestrates existing services to handle tasks automatically. Custom-trained models go a step further — when your problem requires accurate predictions, classification, or pattern recognition specific to your data, we train a model on it using our own machine learning platform. Most solutions involve a mix of both, and we will always recommend the right approach for your situation.

### Does every workflow keep a human in the loop?
Yes, by design. Every automation we build includes human oversight at the steps where it matters — approvals, reviews, or exception handling. The automation handles the volume; your team stays in control of the decisions that require judgement.

### What happens after the workflow is deployed?
We don't hand it over and disappear. We continuously monitor, maintain, and update your workflows as your business evolves and as better tools become available. You are never left managing it alone.

## Security & Privacy

### Is my data safe with Synapis?
Yes. We don't process personal data and recommend that clients remove or anonymize sensitive information before sharing it with us. All data is encrypted in transit and at rest.

### Who has access to my data?
Only the Synapis team members working directly on your project have access to any data you share. We treat your business data with strict confidentiality and do not share it with third parties.

## Still have questions?
Our team is here to help. Reach out and we'll get back to you as soon as possible.